Partnership Trust's reflection on Francis Inquiry

Partnership Trust's reflection on Francis Inquiry
07 February 2013

We welcome the publication of the Francis Report into Mid Staffordshire Hospitals NHS Foundation Trust.

As a provider of health and social care services across Staffordshire and Stoke on Trent, the Trust must continue to learn from the failings at Mid Staffs.

We have a duty to ensure the people of Staffordshire and Stoke on Trent have access to high quality, safe and effective care and treatment. The Francis Report has highlighted the tragic consequences when quality of care is not top priority and our thoughts and sympathy is with the patients and families who received poor care.

Since our establishment in September 2011, the Trust Board and our staff have strived hard to make sure the health and adult social care provided to our communities is safe, timely and to the best standards.

The Trust has:

  • Launched a Quality Framework setting out our plans for quality over the next five years and aimed at ensuring front line teams are empowered to deliver.
  • Had a number of services inspected by Care Quality Commission. All standards were being met or one standard wasn’t being met and required improvement. In these instances improvement plans have been put in place and are being actioned.
  • Locally implemented quality visit programme to provide assurance regarding standards and performance in a safe and consistent manner across all the Partnership’s health and social care teams.
  • Launched Raising Concerns campaign following a review of whistleblowing mechanisms and policies.
  • Professional Forum has been established to facilitate two way communications for staff engagement and innovative clinical change.
  • Is pioneering an education programme to ensure health support workers are given an excellent standard of education and support. The academy will ensure the organisation’s own standards, values and codes of behaviour are complied with by non-clinically qualified staff such as support workers.
  • Consistently improved its Friend and Family Test score.

The Report is far reaching with 291 recommendations in total around areas such as standards, regulation; openness, transparency and candour; accountability and patient access to relevant information. 

We are pleased with our achievements to date but it is important, in light of the report, not to be complacent. Therefore our Board will work with NHS partners in Staffordshire to consider the recommendations from the Francis Report to see how we can improve further and help build confidence in NHS services locally.

For more information contact