Raising Concerns

Raising Concerns

As an organisation that provides care to vulnerable people, Staffordshire and Stoke on Trent Partnership NHS Trust takes staff raising concerns very seriously and understands the importance and the need to provide a robust system for staff to raise concerns.

Watch our film (above) to find out how the Partnership Trust is working to create a more open and honest culture in the NHS and how we support staff to speak out.

The Partnership Trust is committed to supporting any members of staff who are worried about any areas of poor practice, attitudes or inappropriate behaviour within our organisation. We believe in encouraging openness and transparency in all that we do, and there will be no negative comeback for individuals who have acted responsibly in highlighting issues that could put the people we care for at risk in any way.

The single most important thing that staff can do is to report something they feel concerned about either to:

  • their line manager
  • their Professional Lead
  • Staffside, or other union representative
  • via the Raising Concerns helpline 0300 123 1161 ext 8888. The helpline is available for anyone worried that something wrong or dangerous is happening at work; please don’t keep it to yourself.

Ambassador for Cultural Change

We recognise that some staff may find it easier to speak to a fellow colleague about issues. Helene Donnelly, a nurse practitioner, was recently appointed to a new role as Ambassador for Cultural Change to encourage even greater professionalism, support staff to raise concerns and ensure that the voice of the front line is heard clearly at a senior level within the organisation.

Helene previously worked in the A&E department at Stafford Hospital, and following her experience and difficulties in trying to raise concerns there, she was a key witness at the Public Inquiry held by Robert Francis QC into the Mid Staffordshire NHS Foundation Trust.

As Ambassador for Cultural Change, Helene has a clear remit from Partnership Trust Chief Executive Stuart Poynor, and the Trust Board, to act freely and with complete autonomy from the management team as another route for issues of concern to be raised at the highest level. Helene has been encouraged by the Executive Management Team to visit teams and services across the organisation as widely as possible. She is also interested in gathering feedback about how staff feel, if they feel listened to, and what might prevent staff from raising concerns.

Read how Helene feels her role can better support staff to raise concerns here.


Speak Out Safely Campaign

The Partnership Trust supports the Nursing Times Speak Out Safely campaign. This means we want every member of our staff to feel able to raise concerns about wrongdoing or poor practice when they see it, and be confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely. Click here for more details on our pledge.


Raising Concerns

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Raising Concerns Helpline

0300 123 1161 x 8888

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