Community NHS Trust recognised at national patient experience awards

Community NHS Trust recognised at national patient experience awards
29 March 2017

Staffordshire and Stoke on Trent Partnership NHS Trust has been recognised at an awards ceremony celebrating the delivery of outstanding patient experience by those in health and social care.

The Community NHS Trust, one of the UK’s biggest integrated health and social care providers, was selected as a finalist in two categories at the national Patient Experience Network Awards for its work in using patient insight and feedback to drive improvements in services.

The Trust was named runner up in the category of ‘Friends and Family Test and patient insight for improvement’ and was a finalist in the ‘Turning it around when it goes wrong’ category.

The NHS Friends and Family Test was launched in 2013 to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed.

Since introducing the Friends and Family Test, the Partnership Trust has used patient and staff feedback to identify areas of innovation and improvement across its community health and adult social care teams.

The Trust captures and monitors service user and carer feedback on a monthly basis and has developed a system which highlights when a service user or carer identifies areas where a service is delivering a good patient experience or when suggestions for improvement are made.

On being named runners up, Partnership Trust Head of User and Carer Experience, Marie Allen said: “We are delighted to be runners up in the Friends and Family Test and patient insight category. This accolade is due to the hard work and commitment of staff across the Trust who are focused on using feedback to improve the experience of our patients and service users.”

Partnership Trust Director of Nursing and Quality, Rose Goodwin said: “The recognition from the Patient Experience Network highlights the continued dedication of our staff to delivering an outstanding patient experience. It is very important that we continue to use feedback from our service users and patients to ensure we provide the best possible care to the people of Staffordshire and Stoke on Trent.”