Health Trust’s community hospitals receive praise following PLACE inspections

Health Trust’s community hospitals receive praise following PLACE inspections
02 October 2017

Two community hospitals run by Staffordshire and Stoke on Trent NHS Partnership Trust (SSOTP) have received praise for delivering great results for patients in key areas including cleanliness, food and provision for the disabled. 

Volunteer assessors visited Haywood Hospital in Burslem and Leek Moorlands Hospital as part of the Patient Led Assessment of the Care Environment (PLACE) national initiative which gives the public, staff and patients the opportunity to be inspectors in a bid to drive improvements in care settings.

The assessments focus on the environment in which care is provided, as well as supporting non-clinical services such as cleanliness, food, hydration, and the extent to which the provision of care with privacy and dignity is supported.

The hospitals were judged to be above the national average in all areas with a number of improvements from last year. The Trust successfully achieved a score of 100 per cent in cleanliness at both Haywood and Leek, with food scored at 93 per cent at Haywood, a four per cent increase compared to 2017, and 92 per cent at Leek, a two per cent increase from last year.

The disability PLACE assessment scores for both Haywood and Leek were also highly encouraging with Haywood scored at 92 per cent, up one per cent from 2017, and Leek scored at 97 per cent, up two per cent from 2017, and both well above the national average of 83 per cent.

The assessors additionally praised the staff’s compassion and the ‘lovely’ atmosphere at Haywood, as well as being impressed with the cleanliness, maintenance and staff attitude at Leek.

Director of Nursing & Quality at SSOTP, Rose Goodwin said: “All our staff work extremely hard to deliver good standards in all areas of care so it is very pleasing to see this recognised by our own patients and staff who have rated us so highly in areas that really matter. We have been so highly rated in areas that really matter. Through partnership working between teams across the Trust we strive to give patients an all-round positive experience and this has been reflected in these assessments.

“However, we will not rest on our laurels and we will continue to make every effort to sustain and improve our scores, wherever possible, as we maintain our commitment to provide high quality services and care for our patients.”