Staff recommending Staffordshire and Stoke on Trent Partnership NHS Trust (SSOTP) to friends and family on the rise

Staff recommending Staffordshire and Stoke on Trent Partnership NHS Trust (SSOTP) to friends and family on the rise
14 May 2018

The NHS Staff Friends and Family Test is a national survey of staff working in all NHS organisations which asks staff if they would recommend their organisation to family and friends.

The test asks ‘How likely are you to recommend this organisation to friends and family if they needed care or treatment?’

The results have now been published for Quarter 4 (January-March 2018) and they reveal that the figures for SSOTP, which is the UK’s largest provider of community health and adult social care services, are on an upward trend.

According to the survey 77% of staff would recommend the organisation to family and friends if they needed care or treatment – a 4% increase from the previous quarter recorded. The top three reasons given for staff recommending the Trust were that ‘staff are friendly and caring’, the Trust ‘provides great services and care’ and ‘faith in the organisation both as a patient and staff member’.

Director of Nursing & Quality at SSOTP Rose Goodwin said the results were ‘very encouraging’, highlighting the importance placed by the Trust on the quality of care it provides to patients and service users.

Rose added that the proposed merger between SSOTP and South Staffordshire and Shropshire Healthcare NHS Foundation Trust (SSSFT), which, subject to regulatory approval, is due to go ahead this spring, will only add to the quality of care and treatment provided.

She said: “The NHS Staff Friends and Family Test is a really useful measure of how our staff feel about the care the organisation provides, so it is very encouraging to see notable improvements in the most recent survey.

“It is great to see that more staff would recommend the Trust to family and friends if they needed care or treatment as it gives us a strong base to work from as we join together with SSSFT, which we believe will bring many more benefits for patients and service users through the integration of physical and mental health with social care.”